Privacy Policy

Our Commitment to Your Privacy

At IronCraft East Honolulu Decks, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website or services.

We only collect information that helps us serve you better and provide quality deck building services. We never sell your personal information to third parties.

Information We Collect

Information You Provide

When you contact us for a quote or service, we collect information you voluntarily provide, such as your name, email address, phone number, property address, and details about your deck project. This helps us understand your needs and provide accurate estimates.

If you hire us for a project, we will collect additional information needed to complete the work, including property details, payment information, and any specific requirements or preferences you have.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and how you interact with our site. This includes your IP address, browser type, operating system, pages viewed, time spent on pages, and referring website.

We use cookies and similar technologies to improve your experience on our website. You can control cookies through your browser settings, but some features of our website may not work properly if you disable them.

How We Use Your Information

We use the information we collect to provide and improve our deck building services. Specifically, we use your information to:

• Respond to your inquiries and provide quotes for deck projects
• Schedule consultations, site visits, and construction work
• Communicate with you about your project status and any updates
• Process payments and maintain financial records
• Send you important information about our services or your project
• Improve our website and services based on your feedback
• Comply with legal obligations and resolve disputes

We may also use your information to send you occasional updates about our services, special offers, or helpful tips for deck maintenance. You can opt out of these communications at any time.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your information in the following limited circumstances:

• With service providers who help us operate our business, such as payment processors, scheduling tools, or email service providers. These companies are required to protect your information.
• With suppliers or subcontractors when necessary to complete your deck project. We only share information needed for them to perform their specific tasks.
• With local authorities or building departments when required for permits or inspections.
• If required by law, such as in response to a court order or legal process.
• To protect our rights, property, or safety, or that of our customers or others.

If our business is sold or merged with another company, your information may be transferred to the new owners so they can continue to provide services to you.

How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption of sensitive data, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information only as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

You have certain rights regarding your personal information. You can request to access, correct, or delete your personal information at any time by contacting us.

You have the right to opt out of receiving marketing communications from us. Every marketing email we send includes an unsubscribe link. You can also contact us directly to update your communication preferences.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act. Please contact us for more information about exercising these rights.

Third-Party Websites

Our website may contain links to third-party websites, such as material suppliers or industry associations. We are not responsible for the privacy practices of these external sites.

We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy only applies to information collected by IronCraft East Honolulu Decks.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: